Frequently Asked Questions
We’re always here when you need us.
Frequently Asked Questions
If I Have A Problem On A Weekend Or Holiday Night, Will I Be Able To Reach Someone At Security Safe?
With Security Safe, around-the-clock help is only a phone call away, 365 days a year. Call our local or 800 number and a technician will return your call within 10 minutes.
Are Your Installers Licensed, Bonded And Insured?
Yes. Security Safe is fully state certified and all of our insurances are always maintained and current.
In general, if a security company has a license designation of “State Certified” then they must be licensed, bonded, and insured. If they’re only “State Registered,” then no.
Some security companies have been known to take out all of the insurances necessary for state certification when they originally get licensed and then later let these insurances lapse or go un-renewed. Unfortunately for consumers, the state governing bodies are rarely made aware of such occurrences. At Security Safe, you can always trust that we are current and up to date on all insurance, certifications, and licenses.
What Is Required Of Your Technicians Prior To Hiring Them?
All of our employees and office staff are required to pass a thorough FDLE background check prior to hiring. We perform repeat background checks on each employee at least once every two years thereafter. Because this is not part of any current state or federal mandate, it’s important to verify that any company you work with maintains this critical practice.
Who Are The Technicians Who Will Be Installing My System?
Security Safe’s technicians are always our direct employees. That is not always the case with other companies, so it pays to work with someone you trust. If the salesman can’t give you names of his technicians, then his company is probably subcontracting their labor, or they have a high employee turnover. If that’s the case, there may be no quality control over the installation and there is no guarantee that the technicians entering your home are trustworthy.
How Do I Know For Certain That My Security System Controller Brain Is Sending A Signal To Your Monitoring Station?
Every week Security Safe performs a phone line test for our entire customer base. There is no other way to ensure that the system is working correctly short of setting it off or installing radio back up. Unless a company is performing a regular phone line test for its customers (testing the phone line signal from your home or business to the monitoring station), there is no possible way for either the monitoring station or security company to know whether the signal is being sent or that the system is working properly.
How Do I Know That All Of My System Components Are Working?
All of Security Safe’s security systems are supervised. This means that if any device should ever fail or if a battery runs low, any keypad will let you know. The keypad will also tell you if a contact or device is ever tampered with or disabled.
To activate the supervised capabilities of such a system, resistors have to be placed at the end of every contact or device wire, and the system must be programmed accordingly. Not many security companies provide this service without it being requested. This means the customer will bear the burden of additional expense above what he has been initially quoted. At Security Safe, we take care of this for you so you don’t have to.
Has The Equipment You Proposed To Install Been Thoroughly Tested? If So By Whom?
All of our equipment is UL-listed and approved. This means that the product has been rigorously tested and meets or exceeds the tough standards of the Underwriters Laboratory.
What maintenance and repair services do you offer?
Our team is always available to provide ongoing maintenance and repair services to ensure that your systems continues to perform at its best. We can troubleshoot any issues and make necessary repairs to keep your system functioning smoothly.
What Kind Of Wire Does Your Company Use To Connect The System Brain To The Telephone Line?
Security Safe uses “FireWire.” In the event of fire in your home or business, you certainly wouldn’t want your system’s ability to call the monitoring station to be impaired. Security Safe wires all phone line connections in NFPA-approved FireWire. This is not required by state or national law; we are aware of no other security company in Florida which does this.
What Does Your Company Put In Place To Prevent Compromise Of The Security System Via The Phone Lines?
We include a “phone line cut monitor” and “phone line seizure protection” as standard equipment with every system we install. A phone line cut monitor sets off a siren if the phone line is cut, and phone line seizure protection is an interface unit that gives your security system brain priority on the phone line.
Most security systems include a phone line cut monitor. However, with some companies it is optional and an additional expense. Many companies still do not install phone line seizure protection. This is an interface unit that gives your security system brain priority on the phone line.
If a would-be thief knows your phone number and dials it on a cellular phone while outside, with most systems currently in place, when the phone rings he can kick in the front door and the system has no way of calling out because the phone line is tied up. With a Security Safe system, the system takes priority and will still set off the alarm.
What Kind Of Wire Is Used In The Installation Of The Security System?
Security safe uses the finest stranded copper wire for all contacts and devices. We use FireWire for our smoke detectors as mandated by law, but we also use FireWire to connect the brain to the phone line. This is not mandated by law, but we feel strongly that this vital connection should be guarded against the possibility of compromise due to fire.
Many companies try to save money by using cheap wire and equipment, which can be a major cause of false alarm problems.
How Many Zones Do Your Systems Have?
With the exception of our smallest system applications, the systems we install feature anywhere from 32 to 192 zones.
What Is The Advantage Of Having So Many Zones?
The advantages of having a high number of zones are multifold:
- By putting every contact and device in its own individual zone, we give you full accountability for your entire house. Should a break-in occur, we can tell police not only that there is a confirmed break-in, but we can also identify the specific point of entry.
- You can bypass specific zones and still have the rest of the system armed. For example, you can sleep with your bedroom windows open on a nice evening but keep the rest of the house armed.
- If something should happen in the middle of the night you can look at your LCD keypad (with English language display rather than just flashing lights) and see exactly what’s going on.
- If there’s ever a problem, you know specifically what the problem is and where it is located.
Do Any Of Your Systems Do Anything Special Or Out Of The Ordinary?
Yes, our systems have a myriad of special features:
- Home automation
- Covert audio surveillance (which will allow the homeowner to call and listen in without being detected)
- Two-way voice communication (used to allow our monitoring station to record the audio during a break-in)
- Paging whenever the system is turned on or off or a break-in occurs
- Retrievable history reports from the keypad
- Many more
Security Safe offers the most technologically advanced security systems available in the industry. Our programming prowess makes controlling the system and accessing any features an extremely easy task.
Are There Extended Or Lifetime Warranties Available?
Yes. At the end of most of our products’ warranty periods, extended warranties are generally available (with a few minor exceptions.) Maintenance plans are also available for many of our more elaborate high-tech product lines.
If you have any further questions, please contact us and we would be happy to assist you.
Upon establishing Security Safe in 1985, President Joe Peurrung began to see things from the customers’ perspective, as he does to this day. He chose only the highest quality wiring and most reliable equipment, from manufacturers with proven track records. And it was his priority to never complete a job without providing reliable customer assistance. That’s why at Security Safe, there’s always an Emergency Service Technician on call. When customers call, they never hear a voicemail – calls are always answered live by our own customer service representatives.